Overview
A UK-based company providing nationwide Energy Performance Certificates (EPCs) and related property assessments sought to create an intuitive website where property owners and businesses could obtain instant EPC quotes, book assessments, track orders, and access a full range of property certification services.
Their main challenges included cumbersome manual booking processes that slowed down service delivery, limited customer engagement and accessibility due to an outdated interface, lack of an automated system to generate real-time price quotes, and no centralized order tracking for customers.
We built a modern, responsive website using Laravel, Node.js, AngularJS, and jQuery, integrating an instant quote system, online booking, customer tracking, and testimonials to enhance user experience and trust. The solution provides an end-to-end digital platform, eliminating inefficiencies and improving accessibility for EPC services.
As a result, the website now enables real-time quotes, direct booking, and smooth communication between the company and clients, reducing manual workload, improving order processing speed, and successfully entertaining 20, 000+ monthly organic visitors.
Services
- Business Need Analysis
- Design & User Experience (UI/UX)
- Frontend and Backend Development
- Maintenance & Support
- Quality Assurance and Testing
VISIT
WEBSITE
Technologies
AJAX
CSS
HTML
JavaScript
JQuery
Laravel
Node JS
PHP
RESTful APIs
- Laravel
- SugarCRM
Real-Time EPC Quote Generation
Previously, pricing was determined manually, requiring customers to call or email for a quote. This delayed the process, increased workload, and led to inconsistent pricing. Now, users can receive real-time EPC quotations by clicking the “Get an Instant Quote” button. The system prompts them to select the property type and required services, instantly generating a competitive price based on their input, eliminating the need for manual inquiries.
Our Solution:
- Developed a dynamic pricing algorithm in Node.js that calculates quotes based on property type, location, and service selection.
- Integrated an asynchronous API call to instantly fetch property-specific pricing from a structured database.
- Used AJAX (jQuery) to display price updates without reloading the page, ensuring a continuous browsing experience.
Impact on KPIs:
- Reduced quote generation time from hours to seconds.
- Eliminated manual pricing errors, improving cost consistency.
- Increased quote conversion rates due to instant pricing availability.
Streamlined Online Booking System
Manual booking required back-and-forth communication, leading to slow response times and abandoned requests. Once users receive their quote, they can immediately book an assessment through the website. A team member reaches out within 24 hours to confirm the appointment and arrange payment, ensuring a smooth, hassle-free booking experience.
Our Solution:
- Developed a dynamic pricing algorithm in Node.js that calculates quotes based on property type, location, and service selection.
- Integrated an asynchronous API call to instantly fetch property-specific pricing from a structured database.
- Used AJAX (jQuery) to display price updates without reloading the page, ensuring a continuous browsing experience.
Impact on KPIs:
- Reduced quote generation time from hours to seconds.
- Eliminated manual pricing errors, improving cost consistency.
- Increased quote conversion rates due to instant pricing availability.
Real-Time Order Tracking & Customer Transparency
Customers had to contact support for status updates, increasing the workload for the client’s team. We implemented the Order Tracking functionality, with which registered users can track their order status in real-time through a dedicated tracking system. This feature provides live updates, ensuring customers stay informed about their service progress without needing to contact support.
Our Solution:
- Developed a secure, token-based order tracking system in Node.js with real-time updates using WebSockets.
- Implemented server-side event streaming (SSE) for live status changes without excessive polling.
- Integrated role-based authentication to ensure only authorized users could track orders.
Impact on KPIs:
- Reduced customer support requests by 50%.
- Improved operational efficiency by automating order status communication.
Building Brand Credibility via Verified Customer Testimonials
Lack of social proof made it difficult to build credibility and convert visitors into customers.
Our Solution:
- Integrated a third-party review API to pull verified customer reviews dynamically.
- Developed a content moderation system to prevent spam or irrelevant testimonials.
- Implemented structured data (Schema.org) for testimonials to enhance SEO ranking.
Impact on KPIs:
- Boosted conversion rates by 30% due to increased trust.
- Improved organic search visibility with structured review data.
- Strengthened brand reputation in the energy certification market.
Comprehensive Property Certification Services
The platform offers a full range of residential, commercial, and new build certification services, including EPCs, gas safety certificates, asbestos surveys, sound testing, and more, making it a one-stop solution for property compliance.
Clear & Accessible Contact Information at Strategic Places
The website prominently displays phone numbers and email addresses, making it easy for users to reach customer support for any inquiries, assistance, or service clarifications.
Fully Responsive & Mobile-Optimized Design
Designed for smooth access across all devices, the website adapts to desktops, tablets, and smartphones, ensuring optimal functionality and a smooth user experience on any screen size.
Our Solution:
- Placed click-to-call buttons and dynamic email links at high-engagement areas.
Impact on KPIs:
- The responsive design ensures adaptive browsing across all devices.
- SEO optimization has boosted visibility in UK search results.
Outcome
The redesigned Energy Performance Certificates website has transformed EPC service delivery across the UK, enhancing efficiency and user experience. The instant quote tool, intuitive booking system, and real-time order tracking have streamlined the process, leading to faster service fulfillment and higher customer satisfaction. Since launch, online bookings have increased, customer retention has strengthened, and the client continues to dominate the UK’s property and energy certification market.
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