NationwideEPC
A UK-based company offering EPCs, EICRs, and Gas Safety Certificates nationwide – trusted by big names in the UK, including British Gas, Marsh & Parsons, and HomeServe!
Overview
NationwideEPC is a renowned provider of residential and commercial energy performance certificates (EPC), Electrical Installation Condition Reports (EICRs), and Gas Safety Certificates in the United Kingdom. NationwideEPC was looking to streamline its online processes and make it easier for customers to purchase property certificates from the comfort of their homes. In addition, it wanted Customer Relationship Management (CRM) software that would handle customer queries from online order placement to payment, home inspection, and completion.
NationwideEPC approached DynamoLogic Solutions to leverage our expertise in website and CRM development. We created a dynamic website that allowed customers to order and track property certificates online. We also created a custom CRM solution for the business, allowing them to deliver fast, reliable, and hassle-free certificates consistently. Our on-page and off-page SEO efforts boosted the business to the top of SERPs. The website we designed and developed for NationwideEPC brings in 50,000 monthly visitors. DynamoLogic Solutions remains NationwideEPC’s key technology partner, providing creative solutions and modifications for efficient service delivery and customer satisfaction in all business areas.
Services
- Design and Development
- Maintenance and Enhancements
- Performance Optimization
- Data Integration and Automation
- Search Engine Optimization
Services
- CRM and Development
- Data Integration and Automation
- Design and Development
- Maintenance and Enhancements
- Performance Optimization
- Search Engine Optimization
Technologies and Tools
Bootstrap
CSS
HTML
JavaScript
JQuery
MySQL
PHP
- WordPress
- PHP
- JS
- HTML
- CSS
- Bootstrap
- AHREFs
- SEMrush
- Google Search Console
- Google Analytics
- Google Keyword Planner
- Yoast SEO
- Nightwatch Rank Tracker
Technologies and Tools Used to Communicate with the Client
No terms associated with this post under the specified taxonomy.
Project Highlights
NationwideEPC wanted a process that allowed customers to place orders, make payments, track their orders, and receive property inspections and certificates more quickly and with less hassle than their competitors. This problem required a two-part solution: a website and a CRM. DynamoLogic Solutions materialized NationwideEPC’s desired project goals in the form of a comprehensive and user-friendly website and a custom CRM that significantly improved traffic, sales, and business processes.
We simplified the ordering process by integrating a straightforward order form that lets customers choose their property types, input property, and personal details, and make online payments. We enhanced user experience through the order tracking feature that enabled customers to monitor their orders’ completion status, obtain order receipts, and download certificates online. We increased the efficiency of the pricing process by integrating functionality that adjusts service fees based on the customer’s location. This allows NationwideEPC to manage regional cost differences.
We are incredibly proud of the custom CRM we developed for NationwideEPC. It enables them to efficiently manage orders to completion with functionalities like order assignment, field staff scheduling, order cancellations, modifications, and additions. With the help of the CRM, NationwideEPC has enhanced customer satisfaction and increased sales. We take pride in our significant contribution to NationwideEPC’s ongoing success in the UK.
Challenges
System Migration: One of the primary challenges was migrating the old system to a new one while ensuring the integration of updated technologies and libraries. This required careful planning and execution to avoid disruptions to the ongoing processes.
Manual Data Management and Testing: Data management and testing were inefficient in the old system. Even small changes necessitated manual work and testing throughout the site, which was time-intensive. Our challenge was introducing automated workflows and testing while ensuring the new system functioned as expected without manual intervention.
Bulk Order Import Feature: Developing the CRM’s import feature, which allows admin staff to import hundreds of orders with a single click, was a complex task requiring precision and optimization to handle large data volumes, such as customer orders and immediate service demands, efficiently.
Centralized Order Management: Implementing a CRM that consolidates all orders from the NationwideEPC website on a single page posed challenges in terms of data organization. It was challenging to ensure that all order information was up-to-date and easily accessible to the admin team.
User-friendly Website: Since NationwideEPC offered multiple services, it was crucial to design a website that was easy to navigate to ensure a user-friendly experience for customers and internal teams managing the website and CRM.
Solutions
System Migration Solution: We reduced the risk of errors during migration from the old system to the new one by implementing automated workflows. In addition, we leveraged years of experience and extensive R&D to define and apply the most effective transition strategies to integrate the new technologies and updates into the client’s existing infrastructure.
Workflow Automation Solution: We introduced automated data management and testing to replace manual intervention and improve operational efficiency.
Bulk Order Import Feature Solution: To manage large volumes of data more efficiently, we implemented a bulk order import feature in the CRM, allowing the admin to import hundreds of orders with just a single click. This significantly reduced manual data entry time and enhanced the CRM’s functionality.
Centralized Order Management Solution: We developed a CRM that consolidated all orders from the GSC website onto a single page. This gave the admin staff a clear, centralized view of all placed orders, making order management and tracking more efficient and user-friendly.
User-friendly Website Solution: We designed a website and CRM that ensures a smooth user experience from start to finish. The minimal and straightforward design has contributed to increased website traffic, sales, and efficient service delivery.
Objectives Achieved for Nationwide EPC
- Allowed NationwideEPC to ensure a fast, reliable, and hassle-free service delivery across the UK through a user-friendly website and streamlined order processing systems.
- Allowed NationwideEPC to control service pricing by implementing a ‘postcode prices section’ that automatically adjusts service prices according to customer location.
- Allowed streamlined and simplified data management with the ‘import feature’ in the CRM so staff can import hundreds of orders with a single click on one page.
- Allowed NationwideEPC to accept payments from multiple payment methods by integrating the scalable and secure CyberSource payment method.
- Enhanced user experience by integrating a ‘live chat option’ to the website where the customer can directly communicate with the support staff using Zoho.
- Substantially increased website traffic, with almost 50k customers visiting the website every month, resulting in a significant increase in revenue for the client.
Key Features
User-Friendly Website
We designed and developed NationwideEPC, a website with a modern and easy-to-navigate interface for booking services. The straightforward order process allowed customers to easily input property details, make secure online payments, and track their orders in real-time through the website.
CRM
We delivered a new, scalable CRM that allowed NationwideEPC to manage its order lifecycle from placement to delivery. With our CRM solution, NationwideEPC staff could efficiently assign orders to fieldworkers, who conduct inspections and upload certificates directly into the system. The CRM features such as real-time inventory and delivery tracking, automated notifications, and comprehensive reporting tools helped NationwideEPC streamline operations and improve customer satisfaction.
Dynamic Pricing
NationwideEPC provides services across the UK. Therefore, we integrated dynamic postcode-based pricing to adjust service costs based on location.
CyberSource Payment Method
To ensure secure payment processing, we integrated the CyberSource payment method into the CRM. This allowed users to pay via various payment methods while ensuring security compliance.
Live Chat Option
A Turnkey solution that helped NationwideEPC increase sales was enhancing user experience by integrating a third-party live chat support feature. The live chat offered addressed customer queries and concerns in real time during decision-making. This improved customer experience by reducing response times and building trust, leading to higher sales.
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