Overview
Facing the challenge of increasing monthly visitors, manual inefficiencies, and a customer base spanning the UK, PropCert, a leading property certification provider, asked us to develop a digital platform with an online quote and order management system that prioritizes automation and user satisfaction.
Using the latest UI frameworks, DynamoLogics successfully delivered a platform rich with value-adding features, such as dynamic, postcode-based pricing, real-time order tracking, instant quote estimation, and a live chat feature coupled with an intuitive interface. Secure payment tools like Cybersource ensured fast, reliable transactions, while rigorous testing guaranteed quality.
The UI we designed eliminated manual order processing, improved customer satisfaction, and enabled nationwide availability, solidifying our client’s position as a trusted name for hassle-free property certifications.
Services
- Business Need Analysis
- CRM Design and Planning
- Custom Feature Development
- Data Migration and Automation
- Integration with Existing Systems
- User Training and Support
Services
- Consultation and Requirement Analysis
- Design & User Experience (UI/UX)
- Frontend and Backend Development
- Maintenance and Enhancements
- Quality Assurance and Testing
VISIT
WEBSITE
Technologies
Angular JS
CSS
HTML
JavaScript
JQuery
Laravel
MySQL
Node JS
PHP
RESTful APIs
- Laravel
- SugarCRM
Challenges
Our client was booking property certificate orders over the telephone and email. This caused delays and impacted conversions negatively, making it difficult to keep up with customer demands in a fast-paced industry. They needed an immediate shift to online order placement.
Outdated systems hindered scalability, limiting our client’s ability to expand their services nationwide, adapt to a growing customer base with 10k+ monthly visits, and adopt fair pricing models for every region.
Digital order placement required integrating an online payment method that boasts both security and speed, as it would be the major concern for customers paying via Credit/ Debit cards.
The UI needed an upgrade to avoid clumsy user experience, engage customers, and meet modern aesthetics, usability, and accessibility expectations.
Customers couldn’t track their orders, leading to frustration and reduced transparency during the service delivery process.
Solutions
We built a 3-step, intuitive, and user-centric UI using Laravel, Node.js, AngularJS, and jQuery to automate order management, streamlining the entire process and eliminating delays. Upgrading the entire system to the latest framework, Vue.JS, in the process.
Our solution included dynamic pricing functionality based on postcodes and distances, enabling fair pricing models. This accounted for different labor and transportation costs across the UK, Ireland, and parts of Wales.
We leverage Cybersource for secure payment integration to reduce customer hesitation when paying online. The Klaviyo SMS automation tool for offline updates further increased trust.
We revamped the UI/UX, ensuring quick and intuitive navigation with a better overall user experience after rigorous quality assurance.
Added a real-time order tracking feature, providing customers with updates at every stage, improving trust and satisfaction.
Key Features
A Minimalistic Yet Modern User Interface
We prioritized creating a clean, responsive design that made the ordering process intuitive. The platform ensures minimal steps from browsing to order completion, catering to tech-savvy and non-tech-savvy users.
Provide Users Instant Cost Estimates
Our ‘Get An Instant Quote’ was a standout feature and the mainstay of this project. Users filled in their contact details and received the estimated cost of their chosen services instantly! Our solution accounted for price differences with dynamic pricing calculation, based on postcodes and service type ordered. It also includes distance-based pricing which accommodates costs for areas with higher travel requirements and labor, covering the UK, Ireland, and parts of Wales.
Live Chat Integration for Instant Support
We incorporated live chat functionality to provide instant customer support, answering queries and improving user satisfaction rates and conversions.
Track Orders Online
Customers can monitor their order status online, from scheduling inspections to receiving their final certificates. Moreover, customers also receive automated emails and SMS whenever there is a change in their order status.
Integrated Testimonials to Build Customer Trust
Social proof is essential to build business credibility and boost sales. We integrated Trustpilot reviews on the website to assure consumers of PropCert’s authenticity.
Results & Benefits
- Shift to Virtual Quote Generation and Order Placement: Automated workflows have reduced admin workloads, allowing field workers to focus on inspections only.
- Enhanced User Satisfaction: User-friendly features like instant quotes, live tracking, and 24/7 chat options have significantly improved our client’s service ratings.
- Ability to Cater to a Large Customer Base: The platform now supports thousands of monthly visitors, processes numerous orders efficiently, and uses the latest technologies, like Vue JS.
- Improved Revenue Generation: Simplified ordering has led to higher conversions, and dynamic pricing models have ensured our client provides services at reasonable rates.
Outcomes
Our custom-built UI has pushed our client to achieve a remarkable boost in order processing efficiency, paired with heightened customer retention driven by an intuitive user experience. Dynamic postcode pricing easily supports nationwide scalability across the UK, Ireland, and parts of Wales, enabling effortless business growth. Faster service delivery has not only improved operational efficiency but also strengthened customer trust and loyalty, positioning our client as a reliable leader in property certification across the UK.
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