A Dynamic Landing Dashboard for a Centralized Overview of Operations

The landing dashboard provides a centralized view tailored to each role. Super admins can access a global overview of all office activities, while office admins are limited to insights specific to their assigned offices. Users have a personalized view of their own call data and statistics. The dashboard features an area chart to visualize daily and cumulative call activity, along with key metrics such as total calls made and answered, filtered by timeframes like day, week, or month.

An Intuitive Office Creation Workflow

The office creation feature simplifies administrative tasks for super admins. Offices can be added by filling in detailed fields, including name, address, call rail token, and contact information. Once an office is created, the platform sends an automated email to the designated admin with a unique, auto-generated passkey. This ensures secure account creation and seamless onboarding. A powerful search filter allows super admins to efficiently locate specific offices or users based on granular details.

A Comprehensive Call Listing and Analytics Module

The call listing module logs detailed information for every call, including status (answered or missed), duration, customer details (name, phone, city, state, country), and business-related data. This feature offers advanced filters to help admins and users drill down into specific calls or trends, making it easier to analyze performance and improve operations. Admins can also track performed actions, providing a clear picture of call outcomes.

Simplified Dashboard Navigation With Integrated Communication Features

The admin dashboard is designed for ease of use, featuring tabs for Calls Listings, Payments, Content Plan, About, and Contact Us. Navigation is intuitive, with clearly labeled sections and quick access to core functionalities. A notification bell at the top-right corner alerts users to new messages, while an integrated messaging widget ensures seamless communication across the platform.

Dedicated Support and Assistance Modules

The ‘About’ tab provides contextual information about users and calls, aiding in a better understanding of the system’s functionality. The ‘Contact Us’ page offers a direct line of communication for users to report bugs, submit queries, or request platform assistance, ensuring smooth operations and timely support.

Results & Benefits

• Streamlined call transcription with high accuracy.
• Detailed customer insights, including needs, wants, and frequent queries.
• Enhanced business strategies through analytics on successful conversion conversations.
• Role-specific dashboards for client-specific user experiences and efficient data management.
• Improved operational efficiency with automated reporting and analysis tools.
• Secure and scalable infrastructure to support multiple offices and users.
• Intuitive UI for easy navigation and monitoring of key metrics.

Outcomes

Our solution delivered a robust, role-specific platform enabling automated call transcription and sales insights extraction. The AI-powered transcription system ensured highly accurate text conversions, while the analytics feature provided actionable insights into customer needs and behaviors. A user-friendly dashboard streamlined role-based access, empowering admins with global views and users with tailored statistics. The platform enhanced business decision-making, improved customer understanding, and provided our client with a scalable, efficient solution for optimizing call center operations for maximum profitability.